ADA Journals
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ADA JOURNALS Online SUBSCRIBER HELP & SERVICES:
Frequently Asked Questions
about Institutional Subscriptions

  1. My institution has a subscription and access to an ADA journal online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of several things:

    Your institutional subscription has not yet been activated.

    The IP address of your machine is not one of the 5 IP addresses entered by the person who "activated" the online subscription (regular institutional subscription without site license).

    The person who "activated" the online subscription (with site license) did not enter in all needed IP addresses for your institution.

    The person who "activated" the online subscription did not realize that some subnets of your institution are routed through a proxy server.

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let him/her know you are having trouble.

  2. My library subscribes to the paper journal, but I can't get access to it online. Why?

    Your institution has not yet activated its institutional subscription to the journal online, or the machine you are using does not have one of the IP addresses entered by the person who "activated" the online subscription. All insitutional subscribers to the paper journal also receive access to the online journal from 5 IP addresses (regular institutional subscription) or from all IP addresses at a given site (site license). Notify your library that you would like access to the journal online, and encourage your librarian to activate the online subscription.

  3. Who from my institution can access the journal online?

    Each institutional subscription allows for 5 IP addresses to have unrestricted online access at one location; an institutional site license allows for unrestricted online access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to the journal online.

  4. What is an Institution?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use an ADA journal online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access the journal online--although there is a limit on the number of machines (IP addresses) per site that are allowed access with the regular institutional subscription (no site license).

    If readers want to access an ADA journal online from computers that are not among the licenced IP addresses at an institutional site (e.g., from their home computers), they can do so only through an individual member or non-member subscription.

    It is also possible for institutions to add IP addresses by purchasing additional institutional subscriptions; however, all IP addresses must be part of the institutional on-site network (not, for example, accessing by dial-in, telnet, or commercial ISP).

  6. What subscription packages are available?

    Member Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to the journal online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ ADA Membership ]

    Individual (Non-Member) Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to the journal online from any computer connected to the Internet.
    [Ordering Procedure] [Cost] [ ADA Membership]

    Institutional Subscribers have access to:
    Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.
    [Ordering Procedure] [Cost]

  7. How can I tell if my institution has subscribed to an ADA journal online

    If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

    If your institution has not subscribed, or if you wish to take advantage of the additional services available to member subscribers, you can choose to access an ADA journal online with an individual member or non-member subscription.

  8. Can my institution subscribe only to the electronic version?

    No, at the present time, the electronic version is provided to subscribers of the paper version as an added benefit.

  9. Will we still be able to get the paper version? And for how long?

    Yes, institutions and individuals will receive the paper version for the foreseeable future. At some time, the Association might decide to allow separate subscriptions for the electronic and paper versions.

  10. If our journal subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to an ADA journal, you have access to all years of the archive database.

  11. How can I access the ADA journals online if I am not an ADA member and I don't have access through an institutional subscription?

    You may purchase an ADA journal as an individual (non-member) subscriber or you may wish to apply for ADA membership. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

  12. Will ADA ever offer an institutional subscription option that includes a site license granting access to all computers at a given site?

    Yes, a site license is available for 2002 subscriptions.

Still have questions?

For further information, please contact the ADA National Office
Office hours are Monday through Friday, 8:30 a.m. to 8:30 p.m. ET.
American Diabetes Association
Membership/Subscription Services
1701 N. Beauregard St.
Alexandria, VA 22311
Toll-free: 800-232-3472 ext. 2343
Outside the U.S.: 703-549-1500 ext. 2343
Fax: 703-549-6995
membership{at}diabetes.org


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